FAQ

DII TM Screener India

What is Dietary Inflammatory Index (DII)®?
Dietary Inflammatory Index (DII)® is the index used to measure how inflammatory foods are to an individual’s body and its organs. It is derived through a complex mathematical formula. Dietary Inflammation has been clinically studied and documented for more than 27+ years by our partner Dr. James R. Hebert, ScD a world renowned nutritional epidemiologist and Harvard alumni and Professor in the Department of Epidemiology and Biostatistics in the Arnold School of Public Health of the University of South Carolina, USA. He is the world’s expert on Dietary Inflammation and inventor of the world’s first and only Dietary Inflammatory Index (DII)® and Children’s Dietary Inflammatory Index (C-DII)™. He is also the founder of our partner company Connecting Health Innovations, Columbia, South Carolina, USA.
What do you mean by 'In a typical/average/normal day'?

It means on an average and a normal day of food consumption in specific to the food consumed.

What is the exact measure for ‘Serving’?

A ‘Serving’ usually measures a portion of 125 grams in weight approximately.

When I submit my query, how long does it take for a response?

Usually 4 working days but it could take a few more days in exceptional cases.

When I seek further information, how long does it take for a response?

Usually 4 working days but it could take a few more days in exceptional cases..

What is ‘Failed Payment’?
It means, due to technical reasons or otherwise, the payment is not effected.
What do I do in case of a ‘Failed Payment’?
Please go back to the Login page and enter your email and password and make the payment.
My money is debited but I’m getting the message ‘Payment Failed’?
Do not worry, the payment would automatically be credited to your account though, this could normally take 3 to 5 working days depending on Banks involved.
My money is debited but I’m not able to take the test?
In such cases, which is rare, please write to us. On successful confirmation of a debit, refund will be issued.
Do you have a customer care number?

We do not have a customer care number. So, please direct all your payment related issues through mails only. We will address them on priority.

You may fill the feedback plus contact form available in the App itself and submit or write to us at payment@hi-llp.com

How do I resolve any payment issues swiftly?

We do not have a customer care number. So, please direct all your payment related issues through mails only. We will address them on priority.

You may fill the feedback plus contact form available in the App itself and submit or write to us at payment@hi-llp.com