FAQ

DII TM Screener India

What do you mean by 'In a typical/average/normal day'?

It means on an average and a normal day of food consumption in specific to the food consumed.

What is the exact measure for ‘Serving’?

A ‘Serving’ usually measures a portion of 125 grams in weight approximately.

When I submit my query, how long does it take for a response?

Usually 4 working days but it could take a few more days in exceptional cases.

When I seek further information, how long does it take for a response?

Usually 4 working days but it could take a few more days in exceptional cases..

What is ‘Failed Payment’?
It means, due to technical reasons or otherwise, the payment is not effected.
What do I do in case of a ‘Failed Payment’?
Please go back to the Login page and enter your email and password and make the payment.
My money is debited but I’m getting the message ‘Payment Failed’?
Do not worry, the payment would automatically be credited to your account though, this could normally take 3 to 5 working days depending on Banks involved.
My money is debited but I’m not able to take the test?
In such cases, which is rare, please write to us. On successful confirmation of a debit, refund will be issued.
Do you have a customer care number?

We do not have a customer care number. So, please direct all your payment related issues through mails only. We will address them on priority.

You may fill the feedback plus contact form available in the App itself and submit or write to us at payment@hi-llp.com

How do I resolve any payment issues swiftly?

We do not have a customer care number. So, please direct all your payment related issues through mails only. We will address them on priority.

You may fill the feedback plus contact form available in the App itself and submit or write to us at payment@hi-llp.com