FAQ
Know-Your-DIITM
What is Dietary Inflammatory Index (DII)®?
Dietary Inflammatory Index (DII)® is the index used to measure how inflammatory foods are to an individual’s body and its organs. It is derived through a complex mathematical formula.
Dietary Inflammation has been clinically studied and documented for more than 27+ years by our partner Dr. James R. Hebert, ScD a world-renowned nutritional epidemiologist and Harvard alumni and Professor in the Department of Epidemiology and Biostatistics in the Arnold School of Public Health of the University of South Carolina, USA.
He is the world’s expert on Dietary Inflammation and inventor of the world’s first and only Dietary Inflammatory Index (DII)® and Children’s Dietary Inflammatory Index (C-DII)™. He is also the founder of our partner company Connecting Health Innovations, Columbia, South Carolina, USA.
Why do you seek my email?
We need the email id to ensure that only the intended recipient is sent the test report in a PDF format by email. It is an automated process initiated by the Know-Your-DII™ tool.
Don’t you think it is a time consuming effort to verify my email?
No, it is worth the effort as this is designed to help prevent unauthorised access of your personal information.
Why do you need my mobile number?
This is to help the payment process and share information when necessary.
What is dietary inflammation?
Dietary inflammation, while often not painful or even detectable, is ongoing and causes your organs to react in a negative manner leading to serious medical conditions.
How important is dietary inflammation?
There is an increased understanding of the relationship between inflammation and resultant health outcomes. This led to a deepening appreciation of the role of diet to modulate inflammation.
What does inflammation do to human body?
Inflammation is now known to provide a substrate for a wide variety of health-related mechanisms ranging from short-term immune response to environmental insults to chronic diseases outcomes including cancer, heart disease and Type II Diabetes Mellitus (T2DM) just to name a few.
How does the PDF report and the scores help my health in the long run?
It is the most scientific indicator of your diet assessment. This details are key for your Doctor/Dietitian/Nutritionist to help identify the required changes in the intake of your diet.
When I submit my query on payment, how long does it take for a response?
Usually 4 working days but it could take a few more days in exceptional cases.
When I seek further information, how long does it take for a response?
Usually 4 working days but it could take a few more days in exceptional cases..
What is ‘Failed Payment’?
It means, due to technical reasons or otherwise, the payment is not
effected.
What do I do in case of a ‘Failed Payment’?
Please go back to the Login page and enter your email and password and
make the payment.
My money is debited but I’m getting the message ‘Payment Failed’?
Do not worry, the payment would automatically be credited to your
account though, this could normally take 3 to 5 working days depending
on Banks involved.
My money is debited but I’m not able to take the test?
In such cases, which is rare, please write to us. On successful
confirmation of a debit, refund will be issued.
Do you have a customer care number?
We do not have a customer care number. So, please direct all your payment related issues through mails only. We will address them on priority.
You may fill the feedback plus contact form available in the App itself and submit or write to us at payment@hi-llp.com
How do I resolve any payment issues swiftly?
We do not have a customer care number. So, please direct all your payment related issues through mails only. We will address them on priority.
You may fill the feedback plus contact form available in the App itself and submit or write to us at payment@hi-llp.com
